Need more help?

See the Quick Start Digital Tools for Students page

Contact the ITS Service Center:

(716) 673-3407
W203 Thompson Hall


Welcome to Fredonia! 

This resource is meant to provide a quick orientation for faculty/staff to Fredonia's critical digital tools that are necessary for online success at the University. These resources represent the building blocks of your digital identities (e.g. Fredonia ID and eServices account), critical tools for remote learning, and the different ways to get assistance if you run into any issues. 

Where to get assistance and when:

ITS Service Center
Thompson Hall W203

Hours of Operation (Semester):
Monday - Thursday 8am - 8pm
Friday 8am - 4:30pm
Saturday - Sunday 12am - 5pm

Hours of Operation (Breaks):
Monday - Friday 8am - 4pm

The Office of Online Learning
137 Reed Library

Hours of Operation:
Monday - Friday 8:00am - 5:00pm

Reed Library

Chat With A Librarian - 24/7

Text A Librarian: 716-407-7698

Request An Individual Research Appointment


Reed Library Building Hours

How to Report a Security Incident:

  • You are the most important line of defense for the University for cybersecurity attacks and data breaches.
  • Be vigilant and report any suspicious activity. 
  • Cybersecurity incidents should be reported to the ITS Service Center (673-3407) while physical security incidents should be reported to the University Police Department (673-3333).

Faculty/Staff Resources

New employees should contact the Human Resources Office (716) 673-3434 upon completing the hiring process to receive their eServices User ID. After receiving the eServices ID, employees should then complete their fredPASS and Duo Security enrollment process by clicking on the fredPASS link. Please note that any employee that does not wish to use their personal devices for Duo Security can contact the ITS Service Center (716) 673-3407 to have a security token issued to them.


fredPass logofredPASS (Fredonia Password Administration Self Service) is a self-service portal that allows Fredonia eServices account users to manage their account recovery options, security questions, PASS account activity notifications, and reset/change their eServices password as needed. Setup your fredPASS account up ASAP!

Access fredPASS at: 

Duo Security

Duo Security LogoAs a response to the increasing number of phishing scams that impact Fredonia employees and the University's overall risk for a data breach, the Information Technology Services department has implemented a high-security login process for Fredonia eServices and other critical electronic resources that requires a second method to confirm the identity of the person logging in.

For more information about Duo Security, please view:

Google Tools, including Email (Google Workplace)

Google WorkplaceGoogle Workplace includes tools such as Gmail (FredMail), Calendar, Docs, and Groups.

You can learn more about how to use these tools at:

Access FredMail at: 

Wireless Access

FredSecure logo

How can I connect to the wireless internet connection on the Fredonia campus? 

You can connect to the FredSecure wireless connection by following the instructions at:

Gaming systems and other multi-media devices should connect to FredMedia by following these instructions:

Wireless by P Thanga Vignesh from the Noun Project

Is there a way for me to get wireless internet when I am not in Fredonia? 

Fredonia is participating in eduroam which is available at more than 12,000 locations worldwide, including more than 530 colleges, universities, and research facilities in the United States. You can find more information about connecting to eduroam at: 

Virtual Meeting Spaces (Zoom)

Zoom Logo

Zoom is the Fredonia standard for video conferencing and virtual meetings. 

For instruction on joining a Zoom meeting go to:

For instruction on scheduling a Zoom meeting go to:

View all support documentation at:

Access Zoom at:  


Answers logoAnswers is the Fredonia ITS Knowledgebase.

If you have technology questions, you can visit to search Answers.


Tracker iconTracker is the Fredonia ITS incident/request ticketing system.

If you need technology assistance, you can submit a help ticket at:

Technology Request Form

technology request form icon

To meet Fredonia ITS support requirements, Federal Information Security requirements, and NYS Procurement regulations, all software, licensing, and hardware (technology) procurements, and renewals need to follow the jointly-owned process from ITS and Finance and Administration outlined at:

Access the Technology Request Form at: 

my.fred logo"my.fred" is your customizable homepage for Fredonia's most-used services & information, which allows you to customize a list of Fredonia links. You will find links to email, OnCourse, Your Connection, Reed Library, course catalog, events calendar, Peoplefinder, campus-wide announcements, and more right at your fingertips on your personal device.

For more information on how to use my.fred go to:

Access my.fred at: 

Argos Enterprise Reporting

Argos LogoArgos is Fredonia’s centrally supported application used for report regeneration, information delivery, data dash-boarding, and data file extraction. 

For more information about Argos, please view:

Access Argos at:


Virtru logoThe State University of New York at Fredonia utilizes Virtru to protect its Gmail ( service. Virtru protected accounts provide employees the ability to send anyone end to end encrypted messages and control access throughout the life-cycle of the email. Employees can set expiration time for how long emails can be accessed, revoke access at anytime, limit forwarding, and control who can download attachments. Employees that have an authorized business need to email Category III - Restricted data to recipients can utilize the Fredonia licensed Virtru subscription to do so. For more information please view:

1Password Teams

1Password logo

The Information Technology Services department offers 1Password Teams as an enterprise password management solution to University employees for the secure storage of their professional usernames and passwords. Each 1Password Teams user will be issued a personal password vault and maybe issued a team vault for securely sharing passwords.

For more information, please view:



Drupal logoDrupal is the Fredonia solution for editing departmental web pages. For more information about using Drupal please visit: 

Faculty Resources


OnCourse IconOnCourse is a Learning Management System (LMS) that provides access to course materials, assignment submission, quizzes, and grades. Login to OnCourse at using your eServices username and password. In the "Courses" block click on the current semester and then use the links to access each course.

View OnCourse support documentation at: 

Access OnCouse at: 


textbook by Lamus Studio from the Noun ProjectSignup for Access to Textbook Requisition System:

Textbook Requisition System:

Phishing Awareness

phishing by Eucalyp from the Noun ProjectDon't Get Hooked! Become familiar with quickly recognizing phishing emails by reviewing this KB:

Library Faculty Services & Resources

Quote by Sharon Showalter from the Noun ProjectFor services and resources available at Reed Library for Faculty please visit: 

Research Tools

Research by María Villamil from the Noun ProjectFor help getting started with research and using the Reed Library databases go to:

Virtual Labs

e learning by ahmad from the Noun ProjectFredonia's Remote Lab is a "virtual" computer lab that allows students the ability to remotely access a lab computer from their home, dorm room or anywhere with a stable broadband internet connection exists. 

To connect to the Windows Virtual Lab please follow these instructions:

To connect to the Mac Virtual Lab please follow these instructions:


CircleIn LogoCircleIn is a free studying app where students can study remotely. 

Faculty can view the Frequently Asked Questions at: to learn more.  

SUNY Resources

SUNY Online logoResources for Learning Online -


web link by LUTFI GANI AL ACHMAD from the Noun Project Please share this resource using this link: